Shipping policy

Delivery Outlines & Terms and Conditions

If your order has not been delivered 7 working days after dispatch, please get in touch. We will then raise an investigation into this with Royal Mail or EVRI. We can only refund orders stuck in the courier system once Royal Mail have declared the order lost/damaged, unless it has been over 28 days since dispatch.

Strike days do not count as working days.

Missed/Missing Delivery

If your order has been attempted delivery by the courier and it has been missed by yourself, it is then your responsibility to rearrange your delivery with the courier or collect from your local depot. If your order has been returned to sender, we will not be able to action anything further until the order has arrived back at our warehouse.

If your order is showing as 'Delivered' but you haven't received it, we will always have to arrange for an investigation to be carried out with the courier. Once we have received an outcome to this investigation, we will then be able to move forward with the query. If in the rare occasion the missing delivery isn't located, we will always resend the products, where stock is available, on a signed for service before a refund is offered.

All delivery options are presented to you when you are placing an order on our website. You will be presented with the delivery options that are available to you based on your orders delivery location and order weight. It is your responsibility to select the correct delivery option for you order.

All delivery dates are estimated and are not guaranteed, unless otherwise stated.

The following arrangements apply to all delivery orders on our site;

We dispatch orders on Monday to Friday only

Orders placed before 14:00 will be dispatched same day
Orders placed after 14:00 will be dispatched on the next working day
Orders Placed after 14:00 Friday or placed on Saturday or Sunday will be dispatched the following Monday (except for bank holidays when orders will dispatch on the next working day)

UK Mainland (England, southern Scotland (excluding Highlands and Islands) and Wales.

Orders placed with Standard Delivery will dispatched with Royal Mail or Evri, usually delivered within 3 days but give up to 5 working days for this standard service
Orders placed with Express Delivery will dispatched with Royal Mail, usually delivered within 1 working day including a Saturday (Next day is not guaranteed.)
All orders over £80 are eligible for FREE Standard delivery.

Rest of the UK (Northern Ireland, Scottish Highlands and Islands, Isle of Wight and Scilly Isles

Orders placed with Standard Delivery will dispatched with Royal Mail, usually delivered within 2 days but give up to 5 working days for this standard service
Orders placed with Express Delivery will dispatched with Royal Mail, usually delivered within 1 working day including a Saturday (Next day is not guaranteed.)
All orders over £80 are eligible for FREE Standard Royal Mail delivery.